Privacy Policy

Privacy Policy
Last Updated: October 11, 2025

This Privacy Policy applies to the processing of personal data of visitors to the website www.solvesana.com and recipients of online mailings from Solvesana (“we”, “us”, or “the Company”). We respect your privacy and handle your personal data carefully and confidentially in accordance with applicable privacy laws and regulations. If you have any questions, please contact us.

Basis and Purpose of Data Processing
The data you provide on our website is used and stored for the following purposes:

Scheduling your appointments.

Providing excellent service in our salons.

Responding to your questions, requests, or complaints.

Serving the legitimate interests of our company, such as proper business operations, advertising, direct marketing, and offering related products and services.

Conducting customer satisfaction surveys and improving the quality of our products, services, and website.

Anonymous processing for statistical and scientific purposes.

Complying with legal obligations.

What Data We Process
We may process the following personal data:

Contact Information: Name, address, telephone number, email address.

Personal Details: Date of birth, gender.

Financial Information: Bank account number and payment information.

Website Usage Data: Information about your activities on our website and other browsing behavior.

Client History: Data from our records, including appointments made, treatments received, products purchased, and receipts.

Cookies
Our website uses cookies to enhance user experience. This includes functional cookies necessary for the site to work, and analytical cookies, such as Google Analytics, to help us understand visitor behavior. You can manage or disable cookies through your browser settings, though this may affect the functionality of the website.

Data Sharing with Third Parties
We only share your data with third parties when necessary to provide the requested service (e.g., payment processors) or to comply with a legal obligation. We ensure that any third parties handle your data with appropriate security and confidentiality through data processing agreements.

Data Security
We take appropriate technical and organizational measures to protect your personal data against misuse, loss, unauthorized access, unwanted disclosure, and unauthorized modification.

Data Retention
We do not retain your personal data for longer than is necessary for the purposes for which it was collected and to comply with our legal obligations.

Your Rights
You have the right to access, correct, or request the deletion of your personal data. You may also withdraw your consent for data processing or object to being contacted for marketing purposes, unless this conflicts with legal obligations or our overriding legitimate interests.

We do not knowingly collect data from children under the age of 16 without parental consent. Such consent can be withdrawn at any time.

Right to Complain
If you have a complaint about the processing of your personal data, you have the right to lodge a complaint with the relevant data protection authority. Please see the jurisdiction-specific information below.

Jurisdiction-Specific Information
For Residents of the European Union (EU): Your personal data is processed in accordance with the General Data Protection Regulation (GDPR). The relevant authority for lodging a complaint is your local data protection authority (for example, the Autoriteit Persoonsgegevens in the Netherlands).

For Residents of Indonesia: (Hier kun je de door een jurist opgestelde, specifieke informatie voor Indonesië toevoegen, inclusief een verwijzing naar de PDP-wet en de juiste toezichthouder).

Changes to this Privacy Policy
We reserve the right to make changes to this Privacy Policy. Please consult this page regularly for any updates.